We want you to love your jewelry, so we offer a 30-day return policy for non-custom jewelry. If you're not thrilled with your purchase, just send it back within 30 days and receive a full refund, minus the cost of return shipping.
Shop with confidence and peace of mind with our hassle-free 90-day exchange policy. No receipt or order number needed for exchanges, making it easy for gift recipients to find the perfect piece.
Applies to non-custom jewelry only.
We put our heart and soul into our jewelry, guaranteeing top-notch craftsmanship. Our aim is for your jewelry to become an irreplaceable heirloom, something you and your loved ones can hold dear for a lifetime. So, if any repairs are needed within the first year of purchase, we'll take care of it without any cost. Beyond that, a small fee will apply for repairs.
We understand that handwriting jewelry holds a special place in your heart. If you're unhappy with your piece for any reason, we are here to help. We're dedicated to making sure you are completely blown away and will go the extra mile to make that happen - we'll even create an entirely new piece for you.
All orders are shipped via USPS Priority Mail and USPS Priority Express. We currently offer shipping services to the USA and Canada only. However, if you are located in another country, kindly reach out to us and we will explore international shipping possibilities for you. Rest assured that VIP customers in the USA enjoy complimentary standard shipping - sign up here!